Isadore Issy Sharp is the founder and chairman of Four Seasons.
The famous hotelier opened his first hotel on March 21, 1961 in Toronto, Canada and now there are over 100 Four Seasons hotels and resorts in over 40 different countries.
In 2007 Issy Sharp sold 95% of his company to Cascade Investment LLC which is managed by Bill Gates and to Kingdom Hotels International which is managed by Prince al-Waleed bin Talal who is a member of the Saudi royal family.
After the sale Isadore remained the chairman, he still owns 5% of the company and company's headquarters are still in Toronto.
In 2012, Isadore published a book in which he compiled over five decades of business experience. The book's title is "Four Seasons: The Story of a Business Philosophy".
So far, mister Sharp and his family donated over $10 million to hospitals and organizations who are researching and trying to find the cure for cancer.
You can find much more stuff about Isadore Sharp on this page!
Wife: Isadore Sharp's wife is Rosalie Wise Sharp. The couple is in love since high school and they got four kids.
Rosalie helps her husband with family business but she is also an author with four published books.
Kids: Isadore and Rosalie had four sons, but they lost one son when he was only 17 years old. His name was Christopher Sharp and he died from misdiagnosed skin cancer in 1978.
Their other son's names are:
Siblings: Issy Sharp has three sisters.
Isadore Issy Sharp lives with his family in Toronto, Canada, but photos of their house are not available to the public.
Here is a list of the most popular Four Seasons hotels and resorts in the world.
Isadore Sharp has no tattoos.
We are only what we do, not what we say we are.
People derive the most satisfaction from doing the best they can.
“We didn’t want people who thought servicing others was demeaning—we wanted people with high self-esteem. Not people who said in a crisis, “That’s not my job,” but people who’d say, “How can I help?” People who’d never answer a customer’s question by saying, “I don’t know,” but rather, “I’ll find out.”
Japanese contracts were vague; they wouldn’t stand up in Canadian courts, for in Japan they didn’t have to. If an agreement wasn’t working out for both parties, company managers would just talk it over and settle any differences.
The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.
Long-term success is never achieved on our own. The phrase 'a self-made man' is a myth all along the way we need support.
We can upgrade technical skills with training, but no amount of training can change ingrained attitudes or create responsibility and initiative.
The tsunami forced our Resort to close, putting hundreds out of work at the moment when they needed income most as they started to rebuild their lives and communities. We couldn't let that happen. Instead, we sent them to our other properties around the world - including properties in the United States, in Dallas, Palm Beach, Jackson Hole, Los Angeles, Maui and Washington. In true Four Seasons fashion, they have become a dynamic part of the teams at these hotels, embracing our guests with their caring service.
We want people who like other people, and are therefore more motivated to serve them.
We encouraged our employees to keep notes on guests’ preferences, so that when the vice president of a national organization checked in to a room at Four Seasons Ottawa, she was greeted by a flower arrangement in her favorite colors. Not only was this a pleasant surprise, she also felt recognized and special.
Living up to your commitments is part of business ethics. My word is my bond.
Luxury, by definition, means something that appears to be the best of whatever it represents. It's a word that raises people's expectations, whether talking about clothing for women or locations for people to live You pay for recognition, but probably the most important thing it represents is delivery on the promise of the brand's name.
I’ve identified the four key strategic decisions that formed the rock-solid foundation of Four Seasons. These are now known as the four pillars of our business model. They are quality, service, culture, and brand.
Expertise is easier to learn than bad habits are to unlearn.
Whatever you do, don't ever use a crutch, and don't ever think of having an excuse for not having said, 'Yeah, I did my best.'
Doing too many things at once is the most common mistake in business.